iAuditor Database Maintenance
Scheduled for Feb 26, 19:30 - 21:30 AEDT
Scheduled
SafetyCulture will be performing important security patching on our database systems during the maintenance window.

Impact:

During the outage window, inspections undertaken on mobile devices may not immediately sync with the SafetyCulture iAuditor cloud based systems. Inspections started on mobile devices will still be saved along with any media items on the mobile device when the cloud systems are down for maintenance.

When the maintenance work is completed, these inspections and media will be able to sync to the iAuditor cloud services and become available on the web application (for sharing, exporting, reporting, API access etc). For most inspections this will occur automatically if the application is open on your mobile device.

If you need to trigger a manual sync you can do so by following the how to sync a device support article. https://support.safetyculture.com/system-technical-support/syncing/

During the outage window the sites listing feature will be partially unavailable to retrieve or update sites.
During the outage window the response sets feature will be partially unavailable.
During the outage window the actions feature will be temporarily unavailable.
During the outage window the analytics feature will have delayed data until inspections stored on a device are synced.
During the outage window public API users may receive HTTP 500 responses when interacting with product features via the API.

Maintenance Status Updates:

The maintenance progress will be reported on our status site https://status.au.safetyculture.com/
Posted Jan 29, 2020 - 14:26 AEDT
This scheduled maintenance affects: iAuditor Platform (iAuditor iOS, iAuditor Android) and iAuditor Web Platform, iAuditor Public API, Sensors.